It is a policy of Frank Gordon & Company that maintenance requests must be in writing and advised as soon as possible.
If you require maintenance, please submit a maintenance request form here.
Either a representative from our office or a tradesperson will be in contact with you shortly.
For an urgent repair you must still contact our office if during business hours. If the urgent repair occurs after hours please contact the tradespeople at the end of this page. Examples of urgent repairs are stated below; please note if you contact a tradesperson directly for a non urgent repair you may be responsible for the bill.
Anything on this list is legally defined as an urgent repair:
- burst water service
- blocked or broken toilet system
- serious roof leak
- gas leak
- dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- an essential service or appliance for hot water, water, cooking, heating, or laundering is not working
- the gas, electricity or water supply is not working
- a cooling appliance or service provided by the rental provider is not working
- the property does not meet minimum standards
- a safety-related device, such as a smoke alarm or pool fence, is not working
- an appliance, fitting or fixture that is not working and causes a lot of water to be wasted
- any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
- a serious problem with a lift or staircase.
You may refer to the following Frank Gordon approved Tradespeople in the event of an urgent repair;
PLUMBING – Rob Renaissance Plumbing – 0414 799 500.
ELECTRICAL – Kahn – Elektrics on 0428 199 292 Luke – Coolhand Electrical 0422 710 679.
LOCKSMITH Tom – Patterson Locksmiths – 1300 061 730.
Mobile: 0411 555 596 / 0498 009 881.
Notify the trades you are a client of Frank Gordon & Co and send us an email immediately.