We value your opinion


We understand there may be times where you'd like to report a problem or make a complaint. At Frank Gordon, we like to make this process as easy as possible. First of all, get in touch with your agent, representative or property manager. They'll do their utmost to help you. However, if you're not satisfied with their solution, there are a number of other options for you to choose from.

You can contact us:

  • By telephone during business hours: 03 9645 2411 and ask to speak with Frank Callaghan (after you have raised the issue with the agent, representative or property manager)
  • By email: frankc@frankgordon.com.au
  • By post: Frank Callaghan, Frank Gordon & Co                                                            232 Bay Street, Port Melbourne VIC 3207

Please provide as much detail as possible about the nature of your complaint, including the outcome you would like. If you need assistance in describing or making a complaint or if you would like to discuss your concerns informally first, please feel free to contact us.